Terms and Conditions
Welcome to the website of EdenTreeHouse in Mindo, Ecuador. These terms and conditions govern your use of our website and any online hotel reservations made through our platform. By accessing our website and making a reservation, you agree to be bound by these terms and conditions. Please read them carefully.
Online Hotel Reservations
1.1 Reservation Eligibility: To make an online hotel reservation, you must be at least 18 years old and have the legal capacity to enter into a contract.
1.2 Reservation Process: When making a reservation, please provide accurate and complete information, including your name, contact details, payment information, and any special requests.
1.3 Reservation Confirmation: After completing your reservation, you will receive a confirmation email with the details of your booking. Please review the confirmation and contact us immediately if there are any errors or discrepancies.
1.4 Reservation Modifications and Cancellations: Any modifications or cancellations to your reservation must be made in accordance with our cancellation policy. Please refer to Section 4 for more details.
1.5 Reservation Guarantee: By providing your credit card details during the reservation process, you guarantee your reservation and agree to be responsible for any applicable charges in accordance with our policies.
Rates and Payment
2.1 Rates: The rates displayed on our website are quoted in US dollars and are subject to change without notice. Additional charges, such as taxes and fees, may apply.
2.2 Payment: We accept major credit cards for online reservations. Your credit card will be charged for the full amount of the reservation unless otherwise specified. Payment in cash may be accepted upon arrival, subject to availability and our discretion.
Guest Responsibilities
3.1 Age Restriction: Guests must be at least 18 years old to check-in unless accompanied by a responsible adult.
3.2 Identification: Upon check-in, guests must present a valid government-issued photo identification and the credit card used for the reservation.
3.3 Behavior and Damages: Guests are expected to behave responsibly and respectfully towards other guests, staff, and property. Any damages caused to the hotel premises or property will be the responsibility of the guest, and appropriate charges may apply.
Cancellation Policy
4.1 Cancellation Deadline: Cancellations must be made within the specified cancellation period mentioned during the reservation process or indicated in the confirmation email.
4.2 No-Shows and Late Cancellations: Failure to cancel within the specified cancellation period or no-shows will result in a charge equivalent to the first night's stay, or as otherwise indicated during the reservation process.
4.3 Refunds: Refunds for cancellations will be processed in accordance with our cancellation policy and may take up to 14 business days to appear in your account.
Website Use and Content
5.1 Intellectual Property: All content on our website, including text, images, logos, and trademarks, is the property of [Hotel Name] and protected by copyright laws. Unauthorized use of our content is strictly prohibited.
5.2 Website Availability: We strive to maintain uninterrupted access to our website, but we cannot guarantee its availability at all times. We reserve the right to suspend, modify, or discontinue our website without prior notice.
5.3 External Links: Our website may contain links to third-party websites. We do not endorse or take responsibility for the content or practices of these websites.
Limitation of Liability
6.1 Indirect Damages: In no event shall EdenTreeHouse be liable for any indirect, consequential, or incidental damages arising out of or in connection with your use of our website or online reservations, including but not limited to lost profits, loss of data, or loss of opportunity.
6.2 Force Majeure: We shall not be liable for any failure or delay in the performance of our obligations under these terms and conditions if such failure or delay is due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, or governmental actions.
6.3 Maximum Liability: Our maximum liability for any claim arising out of your use of our website or online reservations shall not exceed the total amount paid by you for the specific reservation giving rise to the claim.
Privacy Policy
7.1 Privacy Protection: We are committed to protecting your privacy and maintaining the confidentiality of your personal information. Please review our Privacy Policy to understand how we collect, use, and disclose your information.
Governing Law and Jurisdiction
8.1 Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Ecuador.
8.2 Jurisdiction: Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Ecuador.
Changes to the Terms and Conditions
9.1 Modification: We reserve the right to modify or update these terms and conditions at any time without prior notice. The updated version will be effective upon posting on our website.
9.2 Notification: We encourage you to review these terms and conditions periodically for any changes. Your continued use of our website or online reservations after the modifications signify your acceptance of the revised terms and conditions.
By using our website and making an online reservation, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using our website and making a reservation. If you have any questions or concerns, please contact us.
Last updated: 02/06/2023
